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Condition Guide

Every piece is inspected by our team before it ships. Here's exactly what each condition grade means.

New

Never worn. Tags may or may not be attached.

  • No signs of wear whatsoever
  • Original hardware in perfect condition
  • No creasing, marks, or scuffs
  • Professionally cleaned and pressed before shipping
Excellent

Worn 1–2 times. No visible signs of wear.

  • Looks and feels like new
  • Hardware fully functional with no scratches
  • No pilling, fading, or discoloration
  • Any extremely minor signs would be invisible during normal wear
Very Good

Gently worn. Light signs of wear that don't affect appearance.

  • May have very faint creasing or softening of fabric
  • Hardware fully functional, may show minimal use
  • No stains, tears, or odor
  • Overall presents beautifully — most signs only visible on close inspection

Our inspection process

1. Authentication

Every piece is verified for authenticity — stitching, hardware, materials, labels, and serial numbers.

2. Condition check

We inspect fabric, zippers, buttons, lining, and overall structure. Items that don't meet our standards are retired.

3. Professional cleaning

Dry-cleaned or hand-washed based on care labels. Steamed, pressed, and packaged with care.

Received an item that doesn't match its grade?

We stand behind our condition ratings. If you receive a piece that doesn't match its listed condition, contact us within 48 hours of delivery with photos. We'll offer a full credit, replacement, or exchange — your choice.

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